The right content strategy begins with understanding the knowledge gap—not selecting a platform.
Senior-level documentation and knowledge management support, delivered with clarity, efficiency, and intent.
Capabilities in Practice
I design and improve how information works across teams, from API documentation to knowledge systems.
Fractional and project-based support focused on ownership, governance, and production-ready systems—not deliverable volume.
End-to-end documentation for APIs, platforms, and enterprise products.
Endpoint specs, authentication workflows, architecture guides, and operational runbooks.
I cover integration and application documentation—request and response flows, release notes, interface design notes, and customer-facing guides.
Content strategy, taxonomy design, and knowledge management frameworks that ensure the right information is accessible when needed.
SLAs and OLAs, KPI standards, Service Desk and IT operations playbooks, and SharePoint environments that centralize operational resources. ITIL-aligned strategy, defined ownership, and review cadences keep content accurate as systems change.
Tooling selection, workflow design, and automation that keep documentation aligned with the product lifecycle.
Enterprise content management, infrastructure consolidation, reuse strategy, and reporting aligned to leadership decisions.
Practical automation applied where it adds measurable value, including AI prompting, content automation, and workflow efficiency.
I built a documentation review tool designed for precise, structured review workflows. It is available at we-reviewai.com
A structured, outcome-driven approach to documentation and knowledge systems, built to reduce ambiguity, improve alignment, and deliver measurable results.
Principles That Guide Every Engagement:
The right content strategy begins with understanding the knowledge gap—not selecting a platform. Systems should support strategy, not substitute for it.
Growth without architecture creates compounding debt. Establishing taxonomy, governance, and documentation frameworks early prevents rework that erodes velocity.
Documentation is not a deliverable; it is how teams operate day-to-day. When it is owned and current, it reduces onboarding time, deflects support volume, and enables confident decisions.
Automation amplifies what exists. Ownership, review cycles, and quality standards come first so workflows scale the right content.
Progress is evaluated using defined signals—search behavior, support trends, release adoption, and rework—not subjective preference.
About
I'm a documentation systems consultant and senior technical writer based in Metro Atlanta, with over 30 years of experience translating complex systems into clear, actionable content.
My work spans enterprise IT, APIs, and knowledge management, supporting product, engineering, operations, and leadership teams.
My experience includes regulated operations at Georgia Power, senior technical writing at Cox Automotive, knowledge management leadership across NCR hospitality systems, consulting on Deloitte implementations, and enterprise systems documentation at Fiserv and CheckFree.
Earlier roles include enterprise content management and reporting for Nokia HERE, independent SharePoint consulting, and instructional design for Aflac.
Current focus areas include knowledge architecture, KPI design and reporting, release and change management, and deep tooling across Jira, Confluence, OpenAPI, ServiceNow, Salesforce, and Microsoft platforms.
Domains & Impact
My experience spans financial services, automotive retail technology, hospitality and ordering APIs, telecom platforms, IT service management at scale, and regulated utility operations at Georgia Power.
Selected Work
10,000+
Content and data items consolidated
4 → 1
Scattered platforms reduced to one environment
18
Months, phased engagement
1
Governed SharePoint knowledge platform
How a large technology organization consolidated fragmented engineering knowledge into one governed SharePoint environment.
Read the case study →Engagement Models
I emphasize outcomes over hours, clarity over volume, systems over one-off deliverables, and measurement over assumptions.
Define current state, clarify priorities, and align stakeholders on a decision-ready plan.
Ongoing senior-level partnership that advances priorities without full-time overhead.
Defined documentation deliverables with clear milestones, review cycles, and acceptance criteria.
Contact
Share your name, contact details, preferred engagement model, and timeline. I will follow up by email.
Ready to explore? Start with the right model.
Engagements typically begin with a brief conversation to assess fit and scope.